If you cannot find answers you need, e-mail support@beaverfootball.com for assistance
Membership Questions | Message Board Questions | Total Access Questions
Q) I am having trouble logging in to my account. What's going on?
There is a variety of reasons that could prevent you from logging in to your account:
- Incorrect password
This is probably the most common cause of login problems. Please make sure that you type in your password exactly as it was created. Passwords are case sensitive (small and capital letters count as different). Make sure that you are using the correct password for this account. You can have your password emailed to you by clicking on the Login link (under Member Services in the left navigation menu) and then clicking the link: Can't remember your password.
- Cookies disabled
Your browser must be set to allow cookies. If you set your browser to disallow cookies, or if you have cookie-killing software installed, you will not be able to login.
- Email address/username
The login form's first text box accepts either your email address or your username (if you have chosen a username). Make certain that you type your email address or username correctly.
Users frequently change their email address and then try to login using the old email address. Please be sure that you enter the current email address (or username) for your account.
Q) Why do I need a membership account on TheInsiders.com?
There are several reasons why you need a membership account on TheInsiders.com:
- So you can use our message board system as a registered user.
- So you can purchase premium services from your favorite websites on TheInsiders.com. Currently this includes premium content and premium message boards.
Q) What do I need in order to register?
You need a valid email address. Make sure the address you use is an
active account.
Q) Why do you need my email address?
Your address will be used to confirm changes to your account and to
notify you of premium service changes or new service offerings.
Q) How do I change my email address?
Go to My Account under Member Services on any of TheInsiders.com websites.
Put in your new email address and click the Update button.
Q) How do I change my password?
Go to the "My Account" link found under Member Services
on the left-hand column of this site. If you aren't already, log in. Then go
to "Your Member Profile" and make the necessary updates. This is especially
useful for those of you who have recently changed your e-mail address or want
an easier password to remember.
Q) When I try to login, I get an error message saying the email/password
combination is incorrect. What should I do?
On the login page, click the link:
- Can't remember your password.
- Fill in the email address and click the Send Password button. Your password will be emailed to the email address you gave for your account.
Q) What does it cost to register?
There is no cost to register. There is only a cost if you sign up
for any of our premium services.
Q) OK, I have a membership now what do I do?
You can go ahead and use our message boards as a registered user and
purchase any of our premium services.
Message Boards
Q) How do I change my username?
Once you have established a username for your membership account, the username cannot be changed. If you would like a different username, you may create a new membership account and select the desired username for that new account. Every membership account is completely independent. If you purchase premium subscriptions with one account, your other account(s) will not have access to those premium subscriptions unless you purchase subscriptions specifically with the other account.
Q) I am trying to register my username for the message board but keep
getting a message that says my username is already in use. What can I do?
You will need to choose a username that has not already been chosen.
If your preferred username is already in use, try changing it slightly, for
example, by adding a numeral to the end of it.
Q) I registered for an account on ezboard. How do I change the account's
email address or password?
You may change your account's email address or password by logging
in to the account on TheInsiders.com and then clicking My Account under Member
Services in the left navigation menu.
Q) How do I change my ezboard preferences?
Ezboard preferences include items like:
- Use emoticons in my posts.
- Enable HTML in my posts.
- Including a custom signature or personal icon.
- Forum display options.
To make changes to these and other ezboard preferences, login to your account, go to message boards, click My Control Center, and click the Edit Preferences button.
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Q) How do I cancel my subscription?
Click the "My Account" link in the upper right of the front page of the site. Login if prompted, then click the "My Subscriptions" link. To cancel any subscriptions, click the "Cancel this subscription" link that appears directly below the pertinent subscription, then follow the instructions on the ensuing confirmation page.
Q) I cancelled; do I get a refund?
Per our terms of service, we do not offer refunds. We are following the industry standard.
Your subscription will be discontinued on your next anniversary date. Account
status information is available by clicking on the "My Account" link
in the upper right of the front page of the site. Login if prompted, then click
"My Subscriptions" to view subscription status.
Or, simply go here now:
https://secure.scout.com/a.z?s=143&p=5&c=7
Q) What’s the difference between the (College) Club and Total
Access Passes?
The Club Pass allows you access to all content on all college team sites, plus the premium message boards(s) for the site on which you subscribed. The Total Access Pass allows you access to all content on all college and NFL team sites, all recruiting content including the Scout player/roster database, all high school and expert sites. A free subscription to TheInsiders.com Recruiting Yearbook is a benefit to all annual Total Access Pass college team subscribers.
Q) What’s the difference between the (NFL) Club and Total Access
Passes?
The Club Pass allows you access to all content on all NFL team sites, plus the premium message boards(s) for the site on which you subscribed. The Total Access Pass allows you access to all content on all NFL and college team sites, all recruiting content including the Scout player/roster database, all high school and expert sites.
Q) I forgot my username / password.
Go to this page: https://secure.scout.com/a.z?s=143&p=5&c=1 and click the "Can't remember your password?" link.
Q) I cannot or will not pay by Credit Card, but I still want the deal.
Go to the “Contact Us” link under “Home” near the top of your favorite site, and make arrangements with the site publisher for payment.
Q) Can you sign me up for Total Access Pass?
For your account security, we request that all members perform any account maintenance, including subscription purchases. If you click the supplied link, you will be taken to a subscription page. Choose the annual Total Access Pass and you will get a page showing how much prorated credit you will receive.
If the supplied link does not work, try copying and pasting it into your browser. If that does not’t work, got to “My Account” near the top of your favorite team site and navigate to the “Premium Services” link. Click and you will go to the appropriate subscription page.
Q) I cannot sign up for Total Access Pass / I keep getting a subscription
page.
If you click the supplied link, you will be taken to a subscription page. Choose the annual Total Access Pass and you will get a page showing how much prorated credit you will receive.
If the supplied link does not work, try copying and pasting it into your browser. If that does not’t work, got to “My Account” near the top of your favorite team site and navigate to the “Premium Services” link. Click and you will go to the appropriate subscription page.
Q) I thought I already had Total Access Pass.
You can check your account status by clicking on the "My Account" link in the upper right of the front page of the site. Login if prompted, then click "My Subscriptions" to view subscription status. Or, simply go here now: https://secure.scout.com/a.z?s=143&p=5&c=7
Q) How do I figure out when my subscription(s) expires?
Account status information is available by clicking on the "My Account"
link in the upper right of the front page of the site. Login if prompted, then
click "My Subscriptions" to view subscription status.
Or, simply go here now: https://secure.scout.com/a.z?s=143&p=5&c=7
Q) I thought I just signed up for a three-month Total Access Pass;
is it gone now and I don’t have it anymore?
No, the three-month option is temporarily unavailable to new customers
only. If you already have purchased the three-month Pass, you can keep it.
E-mail customer support for more assistance: support@beaverfootball.com.
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